AI customer support
for regulated SMEs in Europe.
SupportAI handles repetitive email, chat, and voice inquiries, in multiple languages, with built-in escalation rules and human approval controls. EU-hosted, GDPR-aware, and designed for teams that cannot afford wrong answers.
No credit card required · 14-day trial · Set up in minutes
Works with your helpdesk
EU-hosted
European data centres
GDPR-ready
Built-in access controls
Human-in-the-loop
Approval before sending
Multilingual
Quality across languages
How it works
Resolve, draft, or escalate.
Your support volume grows faster than hiring. Repetitive tickets drain your team; sensitive ones carry risk. SupportAI evaluates every inquiry routes it down the right path, so your team stays in control and customers get the right response.
Human control
Your team stays in charge.
Automation without oversight is a liability. SupportAI gives your team the controls to review, edit, and approve every action.
Approval queues
Drafts sit in a shared queue. Nothing sends without review.
Confidence scoring
Set your threshold. Low scores are held for human review.
Editable drafts
Replies are pre-written, not final. Tweak or rewrite before sending.
Source-aware replies
Every reply links to the doc, policy, or ticket it came from.
Audit trail
Every action (auto, approved, or edited) is logged and exportable.
Unified history
One thread across email, chat, and voice. No fragmented context.
Trust & Compliance
Built for European standards.
European SMEs face a different bar. SupportAI is EU-hosted and GDPR-aware, so your team handles personal data, regulated communications, and multilingual customers with the same controls, not workarounds.
EU-hosted infrastructure
All data and AI processing stays inside European data centres.
GDPR-aware workflows
Retention, deletion, and access controls are built in, not bolted on.
Workspace isolation
Each organisation's knowledge and tickets are logically isolated.
No black-box decisions
Every AI reply is traceable to its source. Your team can verify.
35%
of order-status inquiries resolved autonomously
within the first week of onboarding
4s
average AI response time
vs. 4+ minutes for manual handling
EU-hosted
privacy-focused data handling
EU-hosted, workspace-isolated, designed with GDPR-aligned practices
Why SupportAI
Not generic AI. Not manual support.
AI support your compliance team can trust.
See how SupportAI handles your most common tickets, with the escalation logic and approval controls your team needs.